The Call Center Representative course is designed to successfully train and develop customer service professionals. Students will gain a full understanding of the Call Center Role and expectations. Course content includes soft skills, customer service skills, computer skills and automated call simulation. Students will learn how to achieve and sustain successful careers in call centers along with what it takes to excel in performance. Topics include Communication Skills, Telephony, Problem Resolution, Customer Satisfaction, Professionalism/Attendance, Career Paths, Interviewing Skills/Resume Preparation, Workplace Survival Skills/Ethics and Life Skills/Self Help. Students will take Pre/Post Assessments and a final Certification Examination. Upon successful completion, students will ill receive interview/placement opportunities.